Privacy Policy
Introduction
Choose Balkans (“we”, “us”, or “our”), accessible via https://choosebalkans.com/, is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and protect the personal data of our customers (“you” or “your”) in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR). By using our services, including booking tours and providing personal information, you consent to the practices described in this policy.
- Information We Collect
We collect the following types of personal data:
- Personal Identification Information: Name, address, email address, phone number, and payment details.
- Booking Information: Tour booking details, including the tour package, dates, number of participants, and special requests (e.g., dietary preferences, assistance needs).
- Health Information: Any health conditions that may affect your participation in the tour (e.g., allergies, mobility restrictions).
- Identification Documents: Passport or ID information, required for check-in and international tours.
- Other Information: Information provided when contacting us for inquiries, feedback, or complaints.
- How We Use Your Information
We use the information we collect to:
- Process and confirm your tour bookings.
- Communicate with you regarding tour details, confirmations, and any changes or cancellations.
- Provide necessary support and customer service, including addressing any special requirements such as health conditions or assistance needs.
- Comply with legal and regulatory requirements, including visa and travel regulations.
- Improve our services, including feedback collection and service enhancement.
- Send you marketing materials, updates, and offers (if you have opted in to receive such communications).
- Sharing Your Information
We may share your personal information in the following situations:
- With third-party providers: For services required to operate the tour, including transportation companies, accommodation providers, and local tour guides. These third parties will only use your information as necessary for the provision of these services and are obligated to keep your data confidential.
- With legal authorities: If required to comply with legal obligations or protect our rights, we may disclose your information to law enforcement or regulatory bodies.
- Children’s Information: We do not knowingly collect personal information from children under the age of 13. If you believe your child has provided such information, please contact us so we can remove it promptly.
- Photo and Video Policy: During tours, photos and videos may be taken by staff, partners, or fellow passengers. If you do not wish to be photographed, please inform your tour leader or the photographer. Professional photographers may be engaged for marketing purposes, and you will be notified in advance. You have the option to opt out of being included in any photos taken for marketing purposes.
- International Transfers of Data: If you are located outside of our home country, we may transfer your personal data to countries that may not have the same level of data protection as your country of residence. In such cases, we will ensure that appropriate safeguards are in place to protect your personal information.
- Security of Your Information
We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, disclosure, alteration, and destruction. These measures include encryption, secure payment processing, and restricted access to your data within our organization.
- Your Rights
As a customer, you have the following rights regarding your personal data:
- Right to Access: Request copies of your personal data.
- Right to Rectification: Correct inaccurate or incomplete information.
- Right to Erasure: Request deletion of your data under certain conditions.
- Right to Restrict Processing: Limit how we use your data.
- Right to Object: Object to how we process your data.
- Right to Data Portability: Request to transfer your data to another organization.
To exercise these rights, please contact us using the contact details provided below.
- Data Usage and Protection Practices
This section covers how we handle your data, including retention, third-party links, cookies, and our commitment to not selling your information.
- Data Retention: We retain your personal data only for as long as necessary for the purposes outlined in this Privacy Policy, including for compliance with legal or contractual obligations. Once your data is no longer required, it will be securely deleted or anonymized.
- Log Files: Like many websites, we use log files to collect standard information such as IP addresses, browser types, and timestamps. This helps us analyze trends, administer our site, and track user activity.
- Third-Party Links and Widgets: Our website may contain links to external sites. We are not responsible for their privacy practices. Additionally, some services may include social media widgets or features hosted by third parties, which are governed by their own privacy policies.
- Cookies: We may use cookies and similar technologies to enhance your experience on our website. These technologies help us analyze website traffic, provide personalized content, and improve our services. You can control the use of cookies through your browser settings.
- Selling Data: We do not and will not sell your personal information
- Marketing Communications
If you have opted in to receive marketing communications, we may send you updates, offers, and promotions related to our tours. You can unsubscribe from marketing communications at any time by following the unsubscribe instructions in the email or contacting us directly.
- Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy from time to time. Any changes will be communicated through our website, and the updated policy will be effective as of the date posted. We encourage you to review this policy periodically to stay informed about how we are protecting your data.
- Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
Choose Balkans
Email: [email protected]
Phone: +355684400400
Address: www.choosebalkans.com
last update 19.03.2025
