Job Overview

Come work at Choose Balkans, one of the leading companies in tourism industry in the region. We are looking to hire an experienced Customer Service Representative to join our existing top-notch team. If you’re excited to be part of a winning team, Choose Balkans is an excellent company for you. Make your next career move with us. As a member of our customer service team, you’ll join like-minded professionals continually focused on sharpening skills and knowledge to remain at the top of our industry.

Tasks:

• · Generate sales leads of company’s products and services
• · Meet personal/team sales targets
• · Follow communication procedures, guidelines and policies
• · Handle customer requests and complaints via phone, email, mail or social media within the time limits and follow up to ensure resolution
• · Assist with bookings and reservation, refunds, or exchanges
• · Inform customer of deals and promotions
• · Recommend potential products or services to management by collecting customer information and analyzing customer needs
• · Build sustainable relationships of trust through open and interactive communication
• · Work with customer service manager to ensure proper customer service is being delivered
• · Compile reports on overall customer satisfaction

Requirements:

• · Bachelor Degree in Marketing, Tourism, Business Administration, Master is an advantage
• · Proven customer support experience
• · Strong and excellent communication skills in active listening
• · Customer orientation and ability to adapt/respond to different types of characters
• · Ability to multi-task, prioritize and manage time effectively
• · Negotiation, Positive Attitude and Problem Solving
• · Attention to Detail
• · Organizational Skills and Adaptability
• · Ability to Work Under Pressure
• · Computer Skills

Apply: [email protected]